For consumers (B2C) in distance selling

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. If your order covers several goods that are delivered separately, the period runs from the day on which you, or a third party named by you, took possession of the last item.

To exercise your right of withdrawal, you must inform us

LifeVac GmbH, Adlerstrasse 34, 90403 Nürnberg, Germany

Telephone: +44 (0)1271 316044

Email: customerservices@lifevaceurope.eu

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, although it is not mandatory.

You may also complete and submit the model withdrawal form, or any other clear statement, electronically on our website (www.lifevaceurope.eu) or via our withdrawal portal (https://lifevaceurope.eu/pages/eu-withdrawal-form). If you use this option, we will send you confirmation of receipt of such a withdrawal without delay (e.g. by email).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or expiry of the right of withdrawal

The right of withdrawal does not exist, or expires, in the case of contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, where their seal has been removed after delivery (§ 312g (2) no. 3 BGB). Where the seal remains unopened and intact, your right of withdrawal continues to apply in full.

The right of withdrawal furthermore does not exist in the case of distance contracts for the supply of goods that are made to the customer's specifications or are clearly personalised, that by their nature are not suitable for return, that can deteriorate rapidly, or whose expiry date would be exceeded.

– End of the withdrawal instructions –

Note on the return address: please send your declaration of withdrawal to the address of LifeVac GmbH given above. The goods themselves should be returned to: Superior Freight Service Germany GmbH, Kronprinzstraße 47–49, 40764 Langenfeld, Germany.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and send it back.)

To:

LifeVac GmbH

Adlerstrasse 34

90403 Nürnberg

Germany

Email: customerservices@lifevaceurope.eu

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the following goods (*):

_______________________________________________

Ordered on (*) / received on (*): _______________________

Name of consumer(s): _______________________

Address of consumer(s): _______________________

Signature of consumer(s) (only if this form is notified on paper): _______________________

Date: _______________________

(*) Delete as appropriate.